Globe Customer Service | Contact & Support

Globe Customer Service is designed to provide seamless support for its subscribers through various communication channels. Whether you need assistance with billing, technical concerns, or general inquiries, Globe offers multiple ways to connect with their support team. From hotlines to digital platforms, Globe ensures customers receive prompt and efficient service.

With the increasing demand for quick and reliable customer support, Globe has expanded its services beyond traditional call centers. Subscribers can now access help through mobile apps, social media, and email support, making it easier to resolve issues anytime, anywhere. This shift to digital channels enhances convenience and accessibility for all users.

Whether you’re a prepaid, postpaid, or broadband customer, Globe provides tailored support solutions to meet your needs. By offering self-service tools, live chat options, and dedicated business support, Globe ensures that all subscribers have a hassle-free experience when seeking assistance.

Globe Customer Service Hotlines provide quick and efficient assistance for subscribers who need support with their accounts. Whether you have inquiries about your mobile plan, broadband service, or technical concerns, these hotlines are designed to offer instant solutions. Globe ensures that customers can reach their support team through multiple contact points for a hassle-free experience.

Mobile and Landline Access

For immediate assistance, Globe provides dedicated hotline numbers:

• Globe Mobile Subscribers: Dial 211 for free from your Globe mobile phone.
• TM Subscribers: Dial 808 from your TM mobile device.
• Landline Users: Call (02) 7730-1000 from any landline.

These hotlines offer self-service options, allowing users to navigate through automated menus to address common concerns such as balance inquiries, promo registrations, and technical issues. It’s important to note that as of September 2020, Globe transitioned its agent support to digital platforms, making live agent assistance via hotlines unavailable.

Also Read: Smart Sim Registration

GlobeOne App

The GlobeOne App serves as a comprehensive tool for managing your Globe accounts. Available for both prepaid and postpaid subscribers, the app allows users to:

• Monitor data usage.
• Pay bills.
• Redeem rewards.
• Access exclusive promotions.

Additionally, Globe At Home subscribers can utilize the app to book repair visits and manage broadband services.

Social Media Platforms

Globe maintains an active presence on social media to provide customer support:

• Facebook Messenger: Interact with Globe’s digital assistant for instant responses to common queries. If further assistance is required, you can request to chat with a live agent.
• Twitter: Reach out to Globe’s official Twitter account, @enjoyglobe, for support and updates.

Viber Communities

To cater to localized customer needs, Globe has established Viber communities, especially for Globe At Home Postpaid and Prepaid WiFi users. These communities offer:

• Troubleshooting guides.
• Account update procedures.
• Information on the latest promotions.

As of January 2020, Globe managed 32 such communities with approximately 18,000 members.

Also Read: Share-A-Load in Globe

Globe Telecom provides dedicated email support for business customers to ensure seamless communication and efficient issue resolution. Whether you’re handling billing concerns, account inquiries, or technical support, the specialized business support team is equipped to address your needs promptly. For general business-related concerns, customers can reach out to [email protected] for assistance.

This email support channel caters specifically to enterprises, offering solutions for network connectivity, IT infrastructure, and corporate accounts. By providing a direct line to expert support, Globe ensures that businesses can maintain uninterrupted operations and receive timely responses to their queries. For more technical concerns, businesses may also explore other Globe support options such as Viber communities and self-service tools.

Globe Platinum subscribers have exclusive access to Thea, an AI-powered digital concierge available 24/7 via Facebook Messenger. Thea assists with:

• Bill payments.
• Plan upgrades.
• Network troubleshooting.
• Lifestyle concierge services.

Subscribers receive an invitation via text to access Thea, ensuring personalized and efficient support.

Also Read: Globe Postpaid Plans

For quick resolutions without direct interaction, Globe offers self-service options:

• Globe Help Website: Access a comprehensive FAQ section addressing common concerns.
• Automated Hotline Services: Utilize the self-service menu by dialing the appropriate hotline number to manage services such as:
  • Reporting internet issues.
  • Purchasing load or promos.
  • Tracking data usage.
  • Applying for new plans.

These options empower customers to manage their accounts and resolve issues independently.

Also Read: TM SIM Registration

Globe Telecom’s commitment to enhancing customer experience is evident through its diverse support channels. By leveraging digital platforms such as the GlobeOne App, social media, and Viber communities, Globe ensures that subscribers have multiple avenues to seek assistance tailored to their preferences. Whether you’re a residential user or a business client, Globe’s comprehensive customer service infrastructure is designed to provide timely and effective support.