Fix Globe and TM Sim Card Registration Failed Error

Registering your Globe or TM SIM card has become a legal requirement in the Philippines under Republic Act 11934, helping to combat fraud and improve security. However, many users encounter issues during the registration process, such as incorrect information, failure to receive the OTP, or problems with ID verification. These errors can prevent successful registration, leaving users frustrated and unable to comply with the law.

Luckily, most SIM registration issues have simple fixes. From double-checking your mobile number to ensuring a stable signal for receiving the OTP and Selfie uploading errors, there are several troubleshooting steps you can take to resolve these problems. This guide will walk you through the most common registration issues and how to fix them so you can get your SIM registered quickly and easily.

TM SIM Card Registration Railed

OTP Issues

One of the most common problems during Globe and TM SIM registration is related to OTP (One-Time Password) delivery. Without this code, the registration cannot be completed. Let’s explore the main reasons behind OTP issues and how to resolve them.

Reasons:

  1. Expired OTP Codes
    The OTP you receive is time-sensitive and typically expires within five minutes. If you take too long to enter the code, it becomes invalid, forcing you to request a new one.
  2. Poor Signal Reception
    If you are in an area with a weak or intermittent signal, you might not receive the OTP in time, or it may not arrive at all. Rural areas and buildings with poor signal coverage are common trouble spots for this issue.

Troubleshoot & Fix:

  • For expired OTP codes, simply request a new OTP and ensure you enter it promptly within the given time frame.
  • For poor signal reception, try moving to an area with a better signal, such as outdoors or closer to a window. You can also try restarting your phone to reset the network connection.

Before registering your SIM, please carefully read our step-by-step guide on these SIMs:

Selfie Uploading Issues

During Globe and TM SIM registration, uploading a selfie is a crucial step for verifying your identity. However, many users encounter problems with uploading their photos, which can delay or block the registration process.

Reasons:

  • Uploaded a file size greater than 2 MB: If your selfie file is larger than the allowed 2 MB, it won’t upload successfully.
  • Blurred Image or not scannable: A blurry or unclear selfie can prevent proper identity verification, causing the system to reject it.

Troubleshoot & Fix:

To fix selfie uploading issues, ensure that the file size of your photo is less than 2 MB. If necessary, use photo-editing software or apps to reduce the size. Make sure to upload common formats like PNG or JPG. Additionally, take the selfie in good lighting with a clear, focused image. Avoid using filters or cropping the photo, and ensure your face is fully visible for proper verification.

Incomplete Personal Information

Providing accurate and complete personal information is critical for successful Globe and TM SIM registration. Missing or incorrect details can lead to registration failure, requiring you to start the process again.

Reasons:

  • Skipped Mandatory Fields: Certain fields, such as your full name, address, or birthdate, are required for the registration. Leaving any of these blank will cause errors.
  • Incorrect Information: Entering incorrect details, such as an invalid ID number or misspelling of your name, can prevent the registration from proceeding.

Troubleshoot & Fix:

To fix issues with incomplete personal information, carefully review each required field during the registration process. Ensure that all mandatory fields, including your mobile number, address, and ID details, are filled out correctly. Be sure to review for any errors or incomplete details before hitting submit. If you realize you’ve made an error after submission, start the process again with accurate details.

Globe TM SIM Card Registration Railed

What to Do After Successful Registration

Once your SIM registration is complete, you will receive a confirmation message from Globe or TM. This message will typically say “Registration Complete” and include a reference number. It’s important to save this confirmation for future use, as it verifies that your SIM is successfully registered.

If you have additional numbers to register, you can easily repeat the process. Simply go back to the registration page, click “Register Another Number,” and follow the same steps. Registering multiple SIM cards is allowed, so ensure all your active SIMs are compliant with the law.

Final Thoughts

Registering your Globe or TM SIM is essential for staying compliant with the law and protecting yourself from potential fraud. While issues like OTP errors, selfie upload problems, or incomplete information can occur, they are easily fixable with the right steps. By following this guide, you can successfully troubleshoot any registration issues and ensure your SIM is registered smoothly.

Frequently Asked Questions (FAQs)

If your SIM card isn’t functioning after registration, try restarting your device or ensuring your network settings are correct. If the issue persists, contact Globe or TM customer service for further assistance.

SIM registration is a one-time process unless you change your number, personal information, or SIM card. No need to re-register unless there’s a significant change.

No, a valid government-issued ID is required for SIM registration to verify your identity. Make sure to have it ready before starting the process.

If you lose your registered SIM, contact your service provider immediately to block the number and recover your account. You’ll be guided on how to proceed with re-registering a new SIM.

You can reach out to Globe or TM customer service via their official website, social media channels, or customer support hotlines for help with registration issues or any other concerns.

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2 Comments

  1. Thank you for this troubleshooting guide! I’ve been struggling with the ‘registration failed’ error on my Globe SIM, and it’s been so frustrating. Your tips are clear and easy to follow—hoping this finally helps me get it registered without any more issues!

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